Customer service is key - even if clients dont buy.....please read on.

26 Jan 2016
Customer service is key - even if clients dont buy.....please read on.

Hi Dave & Lynn

I hope we don't disappoint you too much, but Sue & I have decided not to buy a place in Spain , or indeed anywhere overseas. The reasons for our decision are health-related. You'll recall that I was hospitalised in winter 2015 , and ended up having some uncomfortable nasal surgery . I'm recovering nicely , but will probably need further surgery in the summer . Further , a week ago, and out of the blue , Sue was rushed to A&E twice , with extreme head pains, which required immediate neurological treatment. Fortunately, her condition wasn't as serious as the Consultant first feared , but he wants to monitor things over the next few months.

Both of us being hospitalized so close together , with no inkling, has been a bit of a shock , so we've decided to just get our health confidence back , hence our decision.

We feel especially disappointed for David & you, and feel we've 'let you down a bit', since the fabulous service you gave us in June was head and shoulders above any other Property Agent we spoke to. We'll send all those Agents who still pester us with so-called offers a group email next week telling them they can stop contacting us now , but we wanted to let you know in what we felt was more personal , professional detail.

So thanks ever so much , sorry again , but I'm sure that the way you work, and go the extra mile for potential customers , will ensure CSP continues to thrive,

Regards & Best Wishes,

Rob & Sue

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